Since tickets went on sale in February we have had a couple of requests for refunds.  Some people bought tickets but due to a chance in circumstances they are no longer able to make it to the event.  Unfortunately we had to turn them down.  We have a policy of no refunds in place so that we don’t receive ticket money, spend it on preparing the event and then have to give it back to anyone who wants a refund.  It’s simply not possible to run an event when you can’t guarantee the money you have in the bank will still be there in a few weeks!

However, since Vortex has now sold out we have decided to open up to refund requests.  There’s no point in having unused tickets out there when there are still people looking to attend.  Here’s how it’s going to work.  Anyone who wants a refund can email us at info@utevents.co.uk and request one.  We will put all requests in a queue, refund about 5 tickets at a time and make them available to book on-line.  When those tickets sell we’ll refund another 5 and continue until all refunds have been processed.

This refund process will only stay in place until April 30th.  After that date we’ll be too busy preparing for the event to be dealing with refunds so get your requests in now.  The only restriction is that we can only refund a complete transaction.  That is, if you bought 5 tickets we can only refund the whole 5 tickets.  We cannot refund 3 of them.  Also, we cannot guarantee everyone who wants a refund will get one.  If, for some reason, there is a larger demand for refunds than for new ticket sales then I’m afraid we’ll have to decline some requests.  It’s not likely, but we just have to make that clear to everyone.

If and when any tickets become available to purchase through this process we’ll tweet about it so follow us on twitter to be the first to know.

Any questions?